COVID-19 Information

Last Update: June 2020

Hello Lugers and Downhill Karters!

We are excited to be open again! Following direction from the Government and Ministry of Health we are asking guests to book online prior to arriving on site to maintain a contactless experience.

Please check our Frequently Asked Questions below for more information on how we will be operating safely on-site in a Covid-19 environment.

In the meantime, if you have any queries please don't hesitate to contact us at calgary@skylineluge.com


COVID-19 Frequently Asked Questions

FAQs

  • If Downhill karting can open this summer what will the experience be like?

    The experience of a fun time out won’t change!  We'll just be taking extra precautions to keep you and our staff safe whilst on site. 
    Having sites operating successfully in New Zealand and South Korea under COVID-19 conditions, we have drawn on proven safety strategies to help develop how we will operate in Calgary.

  • What will your open hours be?

    At this stage, we intend to be open every day over summer and into September. Initially, we will open with reduced hours and will adjust as appropriate.
    For current opening times  
    Click Here 

  • What additional safety measures are you taking to encourage good hygiene amongst guests and staff?

    We will be managing the flow and the number of people on-site at any one time. 

    We will have 2 meter markers on the ground around our site to promote social distancing.  

    Guests will only be able to ride together on the chairlift with people within their own bubble. i.e. same household or cohort.  

    Our staff are also assigned ‘a bubble’ and will be operating strictly within their respective bubbles. 

    We have increased the frequency and extent of our cleaning schedules. 

    We will clean every chair carrier at the start and middle of our operation each day.

    We will be washing and disinfecting Karts between every ride. 

    We will have complimentary hand sanitiser for guests and staff at key locations around the complex. 

    Visual reminders on the importance of practicing good hygiene will be displayed in key areas 
     
    We will continue to adapt and update our actions as needed. We encourage everyone to keep up to date with information from the AHS and the Alberta Government, available at www.alberta.ca

  • How can I purchase tickets for Downhill Karting in this COVID-19 environment?

    We recommend  you Buy Tickets here on our website, for a contactless and straight-to-gate experience. Guests can choose from the following 3 session times:

    10am - 12 noon/ Morning

    12 noon - 2pm/ Lunchime

    2pm - 5pm/ Afternoon

    Guests may arrive at any time during their selected session timeslot to start their rides. Please be aware 1 ride typically takes around 15-20 minutes to complete.

    Guests without a pre-purchased ticket will not able to ride

     

  • What happens if I buy tickets, but Downhill Karting doesn’t open for the 2020 Summer

    Our policy is to honour tickets for 12 months from the date of purchase. If you purchase tickets in 2020 and we don’t open, we will be more than happy to honour them until the end of our 2021 season. You can email us at calgary@skylineluge.com with any questions or concerns.

  • What happens if I purchased tickets before the COVID online ticket structure change/or before the 17th June 2020

    If you purchased tickets online before we changed to our new COVID-19 session and date ticketing structure we will still honour your tickets, but ask that you email at calgary@skylineluge.ca at least 48hours before the date and time you want to ride, so we can ensure we allocate space for you on one of the 3 daily sessions for your desired day.

  • What happens if while open, Downhill Karting temporarily goes on hold due to adverse weather conditions

    We will honour your tickets once we reopen our operations after the weather event has passed the WinSport facility. If the weather event is Lightning related, we will open once deemed safe under WinSport lightning protection procedures. If our closure is for an extended period and prevents the ticket holder riding in there selected session time, we will work with you to reschedule. We recommend contacting us before coming, to check the weather conditions/ status of our operation at calgary@skylineluge.ca  or +1 403 776 0617.

  • Can I send my child to do Downhill Karting unsupervised?

    110cm is the minimum height restriction for anyone riding the luge alone. Any child who may require assistance in riding a kart down the track must have an adult or person over the age of 20 from within their own bubble (or cohort) riding with them. To keep both guests and staff safe, staff are not permitted to ride with children down the track. Please check our code of conduct for details.

  • Are you still offering the ability to purchase photos to remember our trip to Downhill Karting?

    Yes, we are. We will be only offering digital photos that can be purchased online or onsite. If you bring your own helmet you can pick up an RFID sticker to help find your photo in our system when you want to purchase.