FAQs

Our purpose-built Downhill Karts provide the rider with full control over their speed and direction using a unique braking and steering system. It’s simple to use, just pull back on the handlebars to slow down or stop and push forward slightly to accelerate. Find out more here.

Downhill Karting:

Children must be at least 6 years of age and over 110cm tall to be eligible to ride unaccompanied.

Children aged 2 years+ and over 85cm tall can ride the Karts in tandem with an adult aged 18+ years provided the child can walk unassisted, fit a helmet and follow our staff’s instructions. Please note both Kart drivers and tandem riders need to be able to fit in the cart safely to ride together.

Chairlift:

Children must be at least 6 years of age and over 135cm tall to be eligible to ride the chairlift unaccompanied.

Children aged 2 years+ and over 85cm tall can ride the chairlift with an adult aged 18+ years provided the child can walk unassisted and follow our staff’s instructions.

Additionally, guests need to be aware of and comply with the ‘Alpine Responsibility Code – Clause 10’ when boarding the chairlift: “You must have sufficient physical dexterity, ability and knowledge to safely load, ride and unload lifts. If in doubt, ask the lift attendant.”

There are no weight restrictions on either the Chairlift or the Downhill Karts.

We recommend you wear comfortable clothing and covered toe shoes.

Yes, you can bring your own helmet. Full-faced helmet visors should be open when interacting with our staff.

Please note: In order to purchase photos and videos of your experience you’ll need to grab an RFID sticker and attach it to your helmet. This enables us to locate your photos and videos.

Our purpose-built karts are gravity-fuelled, and the rider has full control over speed and direction using a unique braking and steering system, so the speed depends on you!

For safety reasons, expectant mothers are not permitted to ride the track.

We have Luge & Chairlift rules that need to be followed whilst participating in our activity. This is important because it allows everyone to have a safe yet thrilling experience. Find out more here.

Open hours change throughout the season, click here for our current open hours.

Please be aware that each ride typically takes between 20-30 minutes to complete (round-trip), depending on how busy we are on the day.

We highly recommend that you arrive on time, or at least within the first 15 minutes of your booking time to ensure you have sufficient time to complete your rides.

Please note we are an outdoor activity and there is no shade at our top terminal, so please ensure you prepare accordingly for the weather of the day you are riding.

We highly recommend that you arrive on time, or at least within the first 15 minutes of your booking time to ensure you have sufficient time to complete your rides.

Our time slot system is used to help manage and spread guest volumes out over the course of our open hours to improve guest flow and overall experience.

Yes! Advance booking is required. We operate on a timed entry system and walk-ins cannot be guaranteed, especially during peak times (11am – 4pm).

You will still need to purchase your tickets through our website. If there is availability when you arrive, you may be able to book online at that time, but entry is not guaranteed. During busy periods you may face long wait times or be turned away. We strongly recommend booking in advance to avoid disappointment.

Book as early as possible! Weekend slots throughout the season often sell out 24-48 hours in advance.

No, we do not sell tickets onsite. All tickets must be purchased online.
Use the ‘Book Now’ button, or view our pricing and packages here

When you purchase a Smart Saver or Classic ticket, you’ll get the option to upgrade your ticket to a Flexi-Ticket, giving you more flexibility when you need to make a change to your booking due to unforeseen circumstances.

Change of booking fees are as follows:

Changes & Cancellations for Smart Saver & Classic Tickets

• One change permitted per booking.
• Changes made up to 12 hours before your scheduled session are subject to a $15 admin fee.
• Refunds are available up to 48 hours before your scheduled session

Changes & Cancellations With a Flexi Ticket

• One change permitted per booking.
• Changes made up to 12 hours before your scheduled session incur no fee.
• Refunds are available up to 12 hours before your scheduled session.

For all terms and conditions, click here.

For large groups or team-building event bookings (20 or more) please contact us here and we will get back to you with available options!

For all groups under 20 guests please book online via the ‘Book Now’ button.

Yes, please contact us for enquiries about birthday discounts 🎉.

Yes, gift cards can be purchased here.